Privacy Policy

1. Who We Are

Thomas Truck Training Ltd is a nationwide training provider specialising in forklift trucks, manual handling and first aid training. Our registered office is at Unit 8 Road One, Winsford, Cheshire, CW7 3RQ.

For any questions about this privacy policy or how we handle your data, please contact us at office@tttltd.co.uk or call 01606 556 755.

2. What Personal Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you contact us
• Company details and training requirements when requesting quotes
• Course booking and certification information
• Website usage data through cookies and analytics
• Communication preferences and correspondence records

3. How We Use Your Information

We use your personal information to:

• Provide training services and course information
• Process bookings and issue certificates
• Respond to enquiries and provide customer support
• Send relevant marketing communications (with your consent)
• Improve our website and services
• Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To provide training services and fulfil bookings
• Legitimate interests: To operate our business, improve services, and maintain customer relationships
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To maintain training records and certificates as required by law

5. How We Share Your Information

We may share your information with:

• Training certification bodies (RTITB, ITSSAR, etc.) for certificate issuance
• Our trusted service providers who help operate our website and business
• Professional advisers including lawyers, accountants, and auditors
• Regulatory authorities when required by law

We never sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• Secure hosting and data transmission protocols
• Regular security updates and vulnerability assessments
• Staff training on data protection responsibilities
• Access controls limiting who can view your information

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Training records and certificates: 5 years minimum (regulatory requirement)
• Customer enquiries and quotes: 3 years
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 26 months

8. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Object: Opt out of direct marketing and certain processing
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at office@tttltd.co.uk.

9. Cookies and Website Analytics

Our website uses cookies to improve functionality and analyse usage. Essential cookies are necessary for the site to work, while optional cookies help us understand how visitors use our site. You can manage your cookie preferences through our cookie settings. For more information, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies when leaving our site.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

12. International Transfers

Your personal data is primarily processed within the UK. Where we use service providers outside the UK, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "last updated" date.

14. Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact us:

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly. Visit www.ico.org.uk for more information.